7c999's Privacy Policy
Protecting your personal information is our top priority. Read this policy to learn how 7c999 collects, uses, and stores your data.
Introduction & Scope
7c999 is a trusted online gaming platform in Bangladesh. We take the personal privacy of our members seriously. This Privacy Policy ("Policy") explains how 7c999 collects your personal information, the purposes for which it is used, who it may be shared with, and how your rights are protected.
This Policy takes effect when you use the 7c999 website, open an account, place bets, play games, or contact our customer support. Continuing to use 7c999's services means you agree to this Policy. If you do not agree with any part of this Policy, please stop using our services.
Important: This Policy applies only to 7c999's own platform. 7c999 is not responsible for the privacy practices of third-party websites or services. For any questions, contact us at [email protected].
What Information We Collect
7c999 collects only the information needed to provide you with quality services and to keep your account secure. We collect information in the following categories:
Identity Information
Information you provide when registering an account:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password (encrypted)
Financial Information
Information collected to process transactions:
- Mobile wallet numbers (bKash, Nagad, Rocket, Upay)
- Deposit and withdrawal history
- Transaction dates and amounts
- Preferred payment method
Activity Information
When you use the platform:
- Game history and betting records
- Login times and location (IP address)
- Device type and browser information
- Customer support conversation records
Cookies & Tracking Information
Technical information collected automatically:
- Session cookies and performance cookies
- Page visit data and duration
- Navigation patterns within the site
- Device identifier information
Purpose of Using Your Information
7c999 uses the information it collects solely for the following legitimate purposes. We never use your information for unnecessary purposes.
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Account Management: Creating and maintaining your account, verifying your identity, and ensuring secure login.
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Processing Financial Transactions: Processing deposit and withdrawal requests quickly and securely via bKash, Nagad, Rocket, and Upay.
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Customer Support: Resolving your questions and complaints through 24/7 live chat and email.
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Security & Fraud Prevention: Detecting suspicious activity, protecting against fraud, and maintaining the security of your account.
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Responsible Gaming: Monitoring gaming behaviour and, where needed, advising members on responsible gaming.
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Platform Improvement: Analysing user experience to improve service quality and add new features.
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Legal Compliance: Complying with applicable laws and regulations and responding to lawful requests from authorities.
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Communications & Notifications: Sending important account updates, security alerts, and transaction confirmations.
Information Disclosure & Sharing Policy
7c999 does not sell your personal information to third parties. However, limited information may be shared in specific circumstances to operate our services.
Service Provider Partners
We work with payment processors, technology service providers, and game software suppliers. Only the information strictly necessary for them to perform their work is shared with these partners. They may not use your information for any other purpose.
Legal Obligations
In the case of a court order, investigation, or other lawful legal process, necessary information may be shared with the relevant authorities. Any such disclosure is always made within the limits of applicable law.
Security & Fraud Prevention
Limited information may be shared to investigate and prevent fraud, money laundering, or any other illegal activity. This is done to protect the interests of all our members.
What We Never Do
We do not sell your personal information to marketing agencies, brokers, or any other third party. Your information is never used for advertising purposes without your consent.
Data Protection Measures
7c999 has put in place industry-standard technical and administrative measures to keep your personal information secure.
SSL Encryption
All your data transfers are protected by 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and security systems prevent unauthorised access.
Access Controls
Only authorised staff are given limited access to the information they need.
Regular Audits
Regular audits are carried out to ensure the effectiveness of our security measures.
A note on limitations: No method of storing or transmitting information over the internet is 100% secure. 7c999 makes every effort to ensure the highest level of protection, but if we become aware of any security breach, affected members will be notified as quickly as possible.
Cookies & Tracking Technology
The 7c999 platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.
Essential Cookies
These cookies are essential for the core functionality of the platform. This includes maintaining login sessions, security verification, and payment processing. Without them, 7c999 will not work properly.
Analytics Cookies
We use analytics cookies to analyse platform usage and improve service quality. This information is processed in fully anonymous form and is not used to identify any individual.
Cookie Controls
You can delete cookies or stop accepting new ones through your browser settings. However, doing so may affect some platform features. Cookie management works differently in each browser — please refer to your browser's help section.
Your Rights
Your relationship with 7c999 is built on respect and transparency. You have the following rights over your personal information:
Right to Know
You have the right to know what information we hold about you. Send a request to [email protected] and we will provide full details.
Right to Correction
If any of your information is incorrect, you can request a correction. We will make the correction as quickly as possible.
Right to Deletion
In certain circumstances you can request that your information be deleted, although this may not apply where there is a legal obligation to retain it.
Right to Object to Processing
You can object to your information being processed for specific purposes. We will consider your request.
Data Portability
You can receive a copy of your personal information in a portable format, which you can use with another service.
Right to Restrict Processing
In certain circumstances you can request that processing of your information be restricted.
How to exercise your rights: To exercise any of the above rights, email [email protected] or contact us via live chat. We aim to respond within 30 business days.
Data Retention Period
7c999 retains your information only for as long as it is necessary or legally required. General guidelines are provided below:
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Account Information: Retained while the account is active. It may also be retained for a specified period after account closure in accordance with legal requirements.
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Financial Transaction Records: Retained long-term in compliance with financial regulations. These records are necessary for resolving financial disputes and audits.
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Customer Support Conversations: Retained for a defined period for service improvement and reference purposes.
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Cookies & Session Data: Session cookies are deleted when the browser is closed; persistent cookies remain until their set expiry date.
Protection of Minors
7c999 is an adults-only platform. This service is for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
Age Verification: 7c999 verifies date of birth during the registration process. If we receive information indicating that someone under the age of 21 has opened an account, that account will be closed immediately and the related data will be deleted. Parents and guardians are encouraged to monitor their children's internet use.
Changes to This Policy
7c999 reserves the right to update this Privacy Policy when necessary. If any significant changes are made, we will post a notice on the platform and notify you by registered email.
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For significant changes, at least 30 days' notice will be given.
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Continuing to use the platform after a policy change means you have accepted the new policy.
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Each version will include a "Last updated" date.
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If you do not agree with the new policy, you may request that your account be closed.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your information, the 7c999 support team is always ready to help.
Privacy Contact
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Live Chat:
24/7 Available Instant support available in Bengali and English -
Subject Line Tip:
Writing "Privacy Request" in the email subject line will get you a faster response.
7c999 is committed to your privacy. Keeping your information secure is our responsibility.